Lukico Terms and Conditions

Lukico Terms and Conditions apply for both Teachers, Learners and Families using our website. This document does not imply any legal obligations or rights; this is not a contract. However using Lukico website and services will be considered as stating an agreement to all the terms and conditions, as follows:


Lukico strives to ensure clear understanding of financial relations between Learners and Teachers, with respect to the services we provide. This policy applies to all services and features made available through Lukico and any related Lukico mobile device application (collectively named further “Learning Plan”).

When you make a payment with Lukico, you have access to the following educational services:

  • a tailored Learning Plan (including a contract between Lukico, as a supplier, and the Learner, respectively the family, as a client)

  • one-on-one live lessons with a certified Teacher

  • on demand feedback and educational advice

  • access to the digital classroom

These educational services are available upon purchase within the agreed interval stipulated in the Learning Plan plus an extra interval of 5 working days. This way the Learner can reschedule any postponed lessons.

For example, if you agree on a Learning Plan valid for 15 working days, your Payment will expire at the end of 20 working days.

You can also access the digital classroom at any time, multiple times for the entire duration of your Payment.

At the end of your Learning Plan, you will receive a Lukico Certificate, stating your accomplished Learning Objectives as well as (if applicable) future benefits that can be accessed with your next Learning Plan purchase.

Payments will be agreed between Lukico and the Learner (respectively the family), in advance, as part of the Learning Plan; payments will conclude the contribution that the Learner (respectively the family) agrees to pay in respect to Lukico Learning services.

Invoices will be issued based on the agreed Learning Plan and will show the total of the payment contribution (VAT will be applied accordingly). Invoices are due and payable within 5 working days from the date of the invoice.

The Learning Plan represents a commitment by the Learner (respectively the family) to pay for a multiple lesson module tuition, such lessons used by a date stated within the Learning Plan. The total number of prepaid lessons in a multiple session module is indicated on the Invoice (example: for a Learning Plan of 10 lessons, the Invoice will state ‘10 lessons’).

  • The available payment methods for our services are through Bank Transfer, in Euro or Lei. The Learner, respectively the family, will be provided with an invoice and a reference number together with the details of the Bank Account where to make the payment.

  • All Payments are to be made up front, in full amount, within 5 working days from the invoice’s issue date.

  • Lukico does not store or otherwise process your invoice information.

  • Learners (respectively their families) will be liable for all transaction fees issued by third parties when completing a payment (bank commissions, emergency transaction fees).

  • Lukico will not be responsible for any failures of the third party when processing a payment. The processing of payments will be subject to the terms, conditions and privacy policies of our partners-payment providers in addition to this policy.

  • Lukico is not a bank or any type of a financial institution, we do not provide any financial aids or advice. Any payments made with Lukico are made solely for the purpose of consumption and delivery of educational services between Learners and Teachers. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.

  • All online learning plans are paid in advance, all rates are in Euro. A minimum commitment and payment of one hour (60 minutes) are required for a valid Learning Plan.

  • The exchange rates provided within Learning Plans do not always reflect the real market situation for a specified date. In order to get the real exchange rates on a specific date, please, seek the advise of your bank or any other official financial institution.

Refund Policy

As an alternative to a Refund, we can provide you free pairing with another Teacher. Transfer your funds to continue your learning journey with us!

  • Find a different Teacher: in case you found your Teacher unsuitable or after the first lesson you discovered your needs are not met, you can still use your Payment to pair with another Teacher. In this case, please contact the Lukico Team to discuss the availability of our Teachers. If you decide to exercise your right to be paired with another Teacher after the first lesson, you can do this for free no more than 1 time. If you have already exhausted this limit of free pairing, the following first lesson with any new Teacher will be charged according to the regular charge from the Learning Plan.

To request to be paired with another Teacher, please contact our Lukico team and provide us the following information:

  • Name

  • Learning Plan Number

  • Reasons for changing the Teacher

However, if you are still in a position where you can no longer benefit from our services, we may help you, upon your request, under the following circumstances:

  • 50% refund of total payment: if you cannot longer commit to the live sessions needed to fulfill the Learning Plan due to personal reasons and if the payment has been made less than 30 days ago; the 50% refund option is available during a period of 30 days starting the date when the payment has been made.

  • for 100% refunds please contact the Lukico Team directly.

In case you choose a refund option, its speed and availability of refunded funds on your bank account will depend solely from the terms and policies of your bank regarding the speed of transactions.

Your refund may be issued only once. If you purchase another Learning Plan at a later time, it will not be subject to the same refund request.

No refund will be issued in case the learner has lost connection due to the absence of Internet access, factory reset, as well as any other computing or technological issue related to the learners device.

Both the Learner (respectively the family) and the Teacher agree to notify Lukico in advance of any holiday commitments they may have and any changes that could affect the agreed timetable.

Teachers and Learners

  • Lukico will recommend a suitable certified teacher to deliver the online lessons within 2 weeks from the request date.

  • Teachers will facilitate tutoring lessons online after verification and verification of their professional profile. They will ONLY be able to represent Lukico after submitting their academic profile information and agree on a contract.

  • To become a part of our Lukico active database, the Teachers are liable to pass through some filters for quality assurance. They will fill in the basic information form to join our network of Teachers; their credentials will be checked by the team. They will be asked to submit their certification documents for the verification process. The documents will be verified with the authorities of their academic institute.

  • Lukico facilitates educational services between learners ( respectively their families) and Teachers by supplying a website to request, deliver and promote such services.

  • The instructional content facilitated through Lukico will be governed by our Teachers, representing a true reflection of their teaching experience.

  • Lukico is only a website and in no case will be a party to any contracts made by Teachers and Learners (respectively their families) or any other party without mutual written consent.

  • Lukico Teachers act as agents of Lukico by providing instructions on Lukico online lessons, guidance on how to use the digital tools available and delivering educational content to their learners.

  • Teachers have full liberty to decide which resources to be available for the entire duration of the Learning Plan. After its completion, the Teacher has the rights to disable access to any files,videos,recordings shared in the Virtual Classroom.

  • Teachers will not collect fees or other contributions from learners, nor their families. All monetary contributions and nonmonetary benefits are to be done through Lukico.

  • All Teachers and learners (respectively their families) agree that they will not sell or buy Teachers services or materials from another Lukico Teacher or learner other than through a Lukico Learning Plan .

  • As an agent contracting on behalf of the Teacher, Lukico will not be liable to the learner or any third party for any act, omission or error (whether wilful, negligent or otherwise) of the Teacher.

  • We have paid partnerships with our Teachers, both contributing and benefiting from our network and website. Teacher’s failure to honour his or her partnership obligations and/or incapacity to facilitate a meaningful learning experience shall be a material breach of this Terms and Conditions Policy.

Cancellation of a Lesson

  • Live Lessons can be cancelled any time up to 4 hours before the lesson is due to start and rescheduled thereafter. Otherwise, the learner (respectively his or her family) is liable to be charged the full amount for the scheduled lesson.

  • We reserve the right to charge the cost of the lesson that is cancelled less than 4 hours before its due time, without the possibility of this amount being refunded to the learner (respectively his or her family).

  • You can cancel/reschedule lessons by contacting Lukico Coordinator via email or phone.

  • To reschedule lessons, please provide:

  1. the initial date of the lesson

  2. the new proposal date for the lesson

Cancellation of a Learning Plan

  • In case Lukico shall suspend or terminate facilitating your Learning Plan because of breach of any of our policies or the Code of Conduct, you understand and agree that you shall receive no refund or exchange for any undelivered lessons or any part of the Learning Plan, any content or data associated with your profile, or for anything else.

Data provided by you

  • The information gathered for collecting academic profiles of the Teachers and personal profile of the Learner (and family) are intended for educational assessment; this is to help us connect the right people according to need.

  • Both Learners and Teachers (respectively their families) are liable to provide such information.

  • Some Teachers may also be required to submit written samples of essays or lessons, recordings or instructional videos.

  • Some Learners may also be required to submit written samples of writings, recordings, drawings, projects or videos.

  • Both Teachers and Learners are liable to share these for educational purposes ONLY.

  • The Teachers are liable to submit their academic record in order to verify their credentials. All of these documents are the property of the user but ONLY used by Lukico for the described purpose.

  • The profile of each is confidential; the personal information, such as personal email address, phone No. National ID No. and address will not be shared nor used outside our organization UNDER ANY CIRCUMSTANCES.

  • You agree and understand that all information provided through Lukico Google Forms about you and your child are processed by our staff only to customize the educational services you are paying for, exclusively.

  • Under the GDPR you have the right to access information we hold about you free of charge. If you would like a copy of this information, please email us at


  • Lukico is committed to offer our community of Teachers, learners and families high-quality, accurate and original content. News and blogs will always be up-to-date and relevant to the needs and concerns of the users. Lukico articles will always be factually correct, and free from defamatory material.

  • While we welcome comments and opinions, Teachers, Learners and their families must respect the opinions of others, and refrain from using offensive or harmful language. Failure to do so will result in cancellation of the live lessons.

  • Through this website you may be able to link to other websites which are not under the control of Lukico. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


  • by “website” we refer to the Lukico online space and all its features -

  • by “hour” we refer to a live session performed by a teacher and a learner within the virtual classroom, for the duration of 60 minutes;

  • by “live session/live lesson” we refer to the time spend after connecting to the virtual classroom with your Lukico email account and perform a successful live interaction with a learner, with the aim of facilitating education; each live session engages only a teacher and a learner, unless otherwise is agreed beforehand;

  • by “Lukico Teacher” we refer to a professional with verified Teaching Licence, valid Police Credentials and 2 written recommendations from their last manager/coordinator/director and/or a learner/parent;

  • “Lukico Community” is represented by all teachers, specialists, counselors, homeroom teachers and other staff involved in our learners’ education, learners and their families;

  • “Lukico Coordinator” is a staff member specialized in maintaining open communication to all staff and parties and safely facilitating the flow of teachers’ and learners’ data;

  • “learners needs” are represented by a set of educational goals agreed by Lukico Coordinator together with any of the teachers, learner (and his/her family), homeroom teacher, counselor or other staff involved in the learner’s education;

  • by “Lukico Account” we refer to a user credential (password, code) that each Lukico Teacher is entitled to use to access their virtual classrooms;

  • by “Learning Plan” we refer to an official agreement stating a recommendation of the learning objectives and/or soft skills to focus on when facilitating tutoring online, the duration and frequency of the live lessons and the Teacher/s that can facilitate the learning process;

  • by a “Lukico Virtual Classroom’, we refer to the interaction between a Teacher and a learner using a combination of live streaming and text messages, access to a webcam which enables them to see and hear one another one another as well as use an interactive white board. It is up to the Teacher and learner to decide which combinations of media best suits their preferences and achieves the learners’ goals.